Ragnorak: I personally welcome every new member to the site with an automatic message, and invite them to ask me or post here if they need any help. Not many do ask for help because the site is user-friendly enough that they usually don't need it. As for replying in topics, some staff do this frequently but it is something I'd like to see more of from the wider team. Currently any staff who are online when a topic is posted are alerted to that topic, however to encourage a greater response I may change that to include staff who aren't online at the time. In the end though it has to be down to individual conscience and genuine interest, we wouldn't want to force anyone to post.
Automatic msg